Terms and Conditions
Last Updated: October 27, 2025
Please read these Terms and Conditions:
1. Products
All products (including but not limited to shampoos, conditioners, oils, and accessories) listed on the Service are described to the best of our abilities. We make every effort to display as accurately as possible the colors and images of our products, but we cannot guarantee that your device’s display of any color will be accurate. All descriptions of products or product pricing are subject to change at any time without notice, at our sole discretion. We reserve the right to discontinue any product at any time.
2. Ingredients and Allergens
You are solely responsible for checking the ingredients of any product before purchase and use. Luxbeautys is not responsible for any allergic reactions or adverse effects resulting from the use of products purchased from the Service. If you have a known allergy, please consult with a healthcare professional before using a new.
3. Shipping and Delivery
Shipping and delivery dates are estimates only and cannot be guaranteed. We are not liable for any delays in shipments.
Use of Third-Party Couriers
We make use of several trusted and reputable courier services to deliver your orders. All parcels are carefully handed over to the courier along with accurate delivery details. Once the parcel has been collected by the courier, the responsibility for delivery rests with them. Should parcels be misplaced we at the hair Luxbeautys will try our utmost best to have the parcel located and sent to you.
Tracking Your Order
For your convenience, we provide a reliable tracking service for all orders placed through our website. You will receive a tracking number once your order has been dispatched, allowing you to monitor the progress of your delivery directly with the courier.
Changes and Delivery Queries
Please note that once your parcel has been handed over to the courier, we are unable to make any changes to your order, delivery address, or delivery details on our system.
- For any changes, delays, or delivery-related queries, you will need to contact the courier company directly using the tracking number provided.
- The courier will be best placed to assist with updates such as rescheduling delivery, redirecting your parcel, or resolving delivery issues.
Standard shipping/delivery usually takes 2-5 business days.
4. Returns and Refund Policy
This return policy outlines the conditions under which items can be returned. Customers must return items within 7 days of the original purchase date. If an item is ordered and not collected within this period, it becomes non-returnable. To initiate a return, there must be a valid reason, and the item must be in its original, unused condition with intact packaging. Items generally are not eligible for return unless they are damaged upon receipt. It’s essential to check and confirm the condition of all items at the time of collection to ensure any issues can be addressed promptly.
If you experience any issues with your order within the 7-day period, you can contact the Luxbeauty team at 0670320314 or via email at luxbeautys@luxbeautys.co.za during business hours, Monday through Friday from 9 AM to 6 PM. If you’re eligible for a return or refund, your request will be escalated to yoco,the third-party payment carrier. Refunds typically take 7-14 business days to process, and a 15% fee will be deducted to cover administrative and
5. Privacy policy
We at Luxbeautys value your privacy and are committed to protecting your personal information. This Privacy Policy outlines our practices regarding the collection, use, and safeguarding of your data.
Information Collection: We collect personal information that you voluntarily provide to us when you register on our website, place an order, subscribe to our newsletters, or interact with us in other ways. This may include your name, email address, mailing address, phone number, and payment information.
Use of Information:
The information we collect is used to process your orders, improve customer service, send promotional communications, and enhance your shopping experience with us. We may also use your data to comply with legal obligations or respond to lawful requests. Data Sharing: We do not sell or rent your personal information to third parties. We may share your information with trusted service providers who assist us in operating our website and conducting our business, as long as they agree to keep this information confidential.
Data Security:
We implement a variety of security measures to maintain the safety of your personal information. These include encryption, firewalls, and secure server hosting to protect against unauthorized access, alteration, disclosure, or destruction of your data.
Your Rights:
You have the right to access, correct, or delete your personal information. You can also opt out of receiving our marketing communications at any time by following the unsubscribe instructions in our emails or contacting us directly.
6. Changes
We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will try to provide at least 30 days’ notice before any new terms take effect. What constitutes a material change will be determined at our sole discretion.
7. Contact Us
If you have any questions about these Terms, please contact us at:
* Â By email:Â luxbeautys@luxbeautys.co.za
*By Phone and WhatsApp: 0670320314